The Town of Queen Creek has contracted with Backflow Solutions, Inc (BSI) to administer their cross-connection control / backflow tracking program.  The Town will be utilizing BSI Online for all test report submittals. Here is the pertinent information:

Start Dates:
As of September 15, 2014, all annual backflow assembly test reports must be submitted electronically via the BSI Online system at www.bsionlinetracking.com. This will not require you to scan your test reports – you will simply be transferring information from your report onto the site.
Please make sure to obtain the Customer Confirmation Number (CCN) from your customer. The CCN will be needed to access your customer’s records.
 
Registration:
Please be sure that your online credentials are up to date. Each tester must have a current backflow tester license.
Testers must submit up to date copies of their test kit calibration certificates to BSI. These can be uploaded via BSI Online, or faxed / emailed to BSI.
If valid licenses / test kit certification are not submitted and up to date, your test reports will not be accepted and your customers will be listed as non-compliant.
 
Filing Fees:
A key provision with the new procedures will be a filing fee that you, the contractor, will pay at the time of the backflow report submittal via BSI Online.  
 
The filing fee for backflow assemblies in Queen Creek is $14.95 per test report.
As of October 15, 2014, all reports must be filed via BSI Online with the applicable filing fees.
The fee is per backflow assembly test report submitted.
For any brand new assembly (not including replacements) or previously unknown assemblies, there will be no filing fee the initial year. Simply fax/email/mail the report to BSI.
The fee can be paid either by credit card, or by prepaying (similar to an IPass account).

For questions or a list of backflow specialists in our area, contact BSI at 1-800-414-4990 or visit them at www.bsionlinetracking.com. Test prices vary among testers. You may want to contact several certified testers to obtain quotes for your test. You may use another source for backflow inspection that is not on the list, however they would have to submit their Backflow Certification to BSI prior to them testing your unit.

Customer Support:

Testing Company Customer Service

• Phone: 800-414-4990
• Email: bsionline@backflow.com
• Fax: 888-414-4990
• Mail: PO Box 246, Worth, IL 60482

Water Customer Customer Service

• Phone: 888-966-6050
• Email: support@backflow.com
• Fax: 888-414-4990
• Mail: PO Box 246, Worth, IL 60482

Thank you for your assistance with this program and for helping to ensure the safety of Queen Creek’s drinking water.