The two primary causes of sewer backups and overflows are grease and roots.

Grease is the most frequent cause of sewer problems. If cooking grease or oil is poured down the drain or flushed down toilets, even when followed by hot water, it eventually cools down, congeals, builds up, and hardens, eventually forming a plug in both the home and the Town sewer lines. Over time, this situation will create backups and overflows. This situation can be avoided if you allow the grease or cooking oil to cool and then dispose of it through the Town's Cooking Oil Recycle Program, located at Fire Station 2 (24787 S. Sossaman Road) and the QC Recycle Center. Using this year-round drop-off location will allow you to safely dispose of your cooking oil and cooking grease. This will help the Town keep its sewers free from backups and overflows.

Plant roots are another frequent cause of sewer backups and overflows. The roots of shrubs and trees naturally seek any water source. The roots probe the sewer line seeking any opening, such as a crack or a poorly sealed joint. Once the sewer line is penetrated, the roots form a ball and block the line. The best way to avoid root blockages is not to plant trees and shrubs close to your home's cleanouts or sewer service line. However, if trees or shrubs already are growing near the line, watch for reductions in flows down the drain. If a reduction in flow occurs, have a plumber check the line and clean the blockage if necessary.

It is important to note that home or property owners are responsible for cleaning and maintaining the sewer line that runs from the house to the connection with the Town sewer main in the street. The Town will ONLY repair service lines within the public right of way.

If you need to report an emergency regarding sewer services (including sewage overflowing from manholes or backing up into the house) please contact our emergency phone number at 480-358-3131.

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